FAQ – Untold Trends

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FAQ

Shipping

We ship our products worldwide. The following are estimates of shipping times:

United State: 2-4 weeks
Other Countries: 3-5 weeks
We ship within 24-48 hours. Please allow 2-4 weeks for delivery in USA and 3-5 weeks for the rest of the world.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. 

Untold Trends Gift Shop is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

If the order arrives at your country and...

The customer refuses to accept the package, or an attempt is made in the country of destination to deliver the package, Untold Trends reserves the right to abandon the package(s) and will not be responsible for any refund.

Refunds:

We have a strict 24 hour refund policy. The only exception is if the product is delivered as damaged or incorrect.


If you haven’t received a refund yet, first check your bank account again or contact your credit card company. If nothing helps, feel free to contact us at: info@untldtrends.com

Note : Items sold on sale cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@untoldtrends.com

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